Go to your Android device Settings > Apps (or Apps & Notification on some devices) > Your Phone Companion and check that notifications are enabled. Make sure you can receive app notifications. If you see Fix now in Accounts, select it and follow the instructions. Select Start (or press the Windows logo key on your keyboard), then select Settings > System > Shared experiences. In the list Choose which apps can run in the background, ensure Your Phone is enabled.Įnsure nothing is stopping you from sharing across devices. Select Start (or press the Windows logo key on your keyboard), then select Settings > Privacy > Background apps. Still not working? Continue with the following troubleshooting advice.Ĭheck if the Your Phone app can run in the background. *Note: These steps may vary based on your Android device model. Select All from the drop-down list, scroll to find Link to Windows service, and turn the toggle Off. Open Android Settings > Apps > Link to Windows Service > Battery > Optimize battery usage.
Scroll down to Your Phone Companion and select Don't optimize. Open Android Settings > Apps & notifications > App info > Your Phone Companion > Advanced > Battery > Manage Battery Usage > Battery optimization.
GALAXY NOTE 8 NOTIFICATION SOUNDS HOW TO
Here's how to turn it off based on which companion app you have: We recommend turning it off for the companion app on your Android device (either Your Phone Companion or Link to Windows). Can you open your browser and navigate to your favorite website?įor some Android devices, your Battery Optimization settings may interrupt your connection. Before we begin to change settings, we recommend quickly running through the following checks:ĭouble-check you’re using the same Microsoft account to sign in to both the Your Phone app and the companion app on your Android device.Įnsure Battery saver isn’t running on your PC or Android device, as this might affect connectivity.
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